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Help & Information

To log onto your online course enter your details here:

Help and Information

This website has been designed to be clear and easy to use. However, we would greatly appreciate it you would contact us, using the form at the bottom of this page, if you do not find this to be the case

The guidance set out below is for the benenfit of those undertaking Tribal's Online training.

FAQs for Students and professionals training online with the Tribal Open Learning College

To assist in rectifying problems that you may encounter when training we have compiled a number of the more frequently asked questions (FAQs) that we receive on the helpdesk.

Important note for Open Learning College Students and Online Tutors. Ensure that the technical instructions provided in your training manuals and / or supporting CDs have been carried out.'Right click' and 'Save Target As' to download a copy of our most recent guidelines. Note that these instructions contain details about setting up your browser and network for Tribal online training. For guidance about software and hardware requirements you should refer to your manual and / or supporting CD.

I can't Logon!

There are a number of possible reasons for being unable to logon.

  • First ensure that your Login ID and Password are correct.
  • Your log in may also fail if Cookies are not enabled in your browser. Cookie settings can be found under Internet security options. If you are using IE 6 ensure that the slide in the privacy tab of the Internet Options dialogue box is set to 'Medium' (Tools > Internet Options)

I keep getting logged out!

There are two possible reasons for this:

  • A security feature will automatically log you out of the system if you leave the training inactive (ie do not move to a new page) for more than half an hour. This is in place to protect your account from unauthorised users. Simply revisit the log in page and log back in to resume your work.
  • The second reason involves a process called Caching. Caching is explained within your manual and / or accompanying CD.

I'm having problems but none of the above have worked!

A problem may exist with one or some of the following:

  • Scripting is not enabled in your browser
  • You have a caching issue with either the browser, the proxy server or your ISP. Caching is explained within your manual and / or accompanying CD and via the link above.
  • Ensure that your browser is at least version 5 or above. We would recommend Internet Explorer v6. Please note that we no longer provide technical support for Netscape browsers.

Contacting the Helpdesk

When contacting the Technical Helpline be sure to supply as much of the following information as possible. This will enable the technicians to diagnose and resolve your problems with greater ease and efficiency.

  • Your user name and login ID
  • The school, workplace or institution name
  • The platform you are working on (i.e. PC, Macintosh, etc.)
  • Whether you are experiencing the problem at home or at your place of work
  • The Browser make that you are using
  • The Browser version that you are using
  • If you have identified a problem, please supply the page title and number where the event was encountered
  • A clear description of the process that caused the problem. (e.g. I right clicked on page 43 as instructed, selected the save as option and received an error message that stated......)

Questions, suggestions, or something else you'd like to get in touch about?  Please complete our contact form - thank you!